In the cargo industry, a Proof of Delivery (POD) has a crucial role as it acts as an acknowledgment that the assigned shipment or goods have been successfully delivered to the correct address. It serves as a proof and delivery receipt in case there is any confusion or disorder. The Proof of Delivery ensures timely delivery of goods in proper condition and reduced the chances of any malfunction.
With digitalisation, companies receive updates about the shipment, location, status, or tracking the progress of the products’ dispatch. The representatives are then able to guide and assist the customers and update them about their package. It has made the delivery process hassle-free, simple, and smooth. POD is a document confirming the delivery of the shipment and the recipients are asked to sign the document after ensuring complete and correct delivery. Then, an update about the delivery is also provided to the sender. The date and time of the delivery, mentioned in the document, need to be precise and accurate. It confirms that the attempted delivery of the shipment has been successful.
After the package is dispatched from the warehouse, the next step is the delivery of the package to the customer. In this case, Proof of Delivery acts as a crucial form of document to make sure the delivery was successful. The customer has either to sign the document on paper or digitally to complete the process. Additionally, if customers are disappointed by the service or have feedback to provide, they may update it in the remark section. The customers are asked to check the package completely and properly before signing the POD. The damaged products or packets should not be collected and returned immediately, filing a complaint to the sender.
Moreover, Proof of Delivery saves time for both the businesses and the customers. The organizations get an instant update about the delivered package, condition or feedback by the customer and it then updates the sender. The timeline of delivery of packages is set by the organizations, depending on the cost and priorities of the mentioned by the sender. The collection of information has become easier and efficient with POD applications.
The online software helps the organizations to track or trace the location of the package; the time required in delivery and is easily able to update the customers. This has reduced the scope for friction or confusion between the sender or businesses and the receiver. Another important factor is that it reduces unnecessary paperwork and driver’s accountability can be monitored too.