In the cargo industry, a Proof of Delivery (POD) has a crucial role as it acts as an acknowledgment that the assigned shipment or goods have been successfully delivered to the correct address. It serves as a proof and delivery receipt in case there is any confusion or disorder. The Proof of Delivery ensures timely delivery of goods in proper condition and reduced the chances of any malfunction.
With digitalisation, companies receive updates about the shipment, location, status, or tracking the progress of the products’ dispatch. The representatives are then able to guide and assist the customers and update them about their package. It has made the delivery process hassle-free, simple, and smooth. POD is a document confirming the delivery of the shipment and the recipients are asked to sign the document after ensuring complete and correct delivery. Then, an update about the delivery is also provided to the sender. The date and time of the delivery, mentioned in the document, need to be precise and accurate. It confirms that the attempted delivery of the shipment has been successful.
After the package is dispatched from the warehouse, the next step is the delivery of the package to the customer. In this case, Proof of Delivery acts as a crucial form of document to make sure the delivery was successful. The customer has either to sign the document on paper or digitally to complete the process. Additionally, if customers are disappointed by the service or have feedback to provide, they may update it in the remark section. The customers are asked to check the package completely and properly before signing the POD. The damaged products or packets should not be collected and returned immediately, filing a complaint to the sender.
Moreover, Proof of Delivery saves time for both the businesses and the customers. The organizations get an instant update about the delivered package, condition or feedback by the customer and it then updates the sender. The timeline of delivery of packages is set by the organizations, depending on the cost and priorities of the mentioned by the sender. The collection of information has become easier and efficient with POD applications.
The online software helps the organizations to track or trace the location of the package; the time required in delivery and is easily able to update the customers. This has reduced the scope for friction or confusion between the sender or businesses and the receiver. Another important factor is that it reduces unnecessary paperwork and driver’s accountability can be monitored too.
Steps to use POD Software:
Indeed, through the application setup, the delivery person can either take a photograph of the successful delivery or ask for an e-signature from the customer and upload it to the software. The procedure of Proof of Delivery depends on the rules and regulations of the organizations, respectively. If delivery is successful, one must update it on the platform so that the organization, as well as the sender or businesses, receive the update. If there is any discrepancy, customers should be able to contact the organization without any hassle.
In the cargo industry, the Proof of Delivery is signed after ensuring that the cargo has been delivered safely and securely to the recipient’s address. After the signature and delivery of the shipment, any damage caused to the package becomes the responsibility of the consignee.
The Cargo receipt ensures that the goods have arrived at the location and is the first step in the Proof of Delivery. Thereafter, the title to cargo highlights the owner of the cargo and the POD acts as the document of successful delivery of the shipment.
FUNCTIONS OF POD
The POD serves as an important document ensuring the successful delivery of the shipment. Some other functions of POD include:
• Monitoring and tracking the shipment
• Updating the status of the shipment to the sender and receiver
• Setting a timeline for the delivery
• Ensuring successful delivery with e-signature
• Save time and money by reducing paperwork
The introduction of digital Proof of Delivery has made the process hassle-free, efficient, and smooth. The communication between the sender, organization, and receiver has become easier through updates of the shipment. Proof of Delivery, in the cargo industry, plays a crucial role in a document acting as a concluding piece of information on effective delivery.